FAQ

QCan I cancel or change the order I placed?: No, we do not accept any cancels or changes.

QIssuance of invoices and receipts: DESCENDANT ONLINE STORE has gone paperless with invoices and receipts.
Please download the PDF data using the following method.

▪︎ Members
Invoices and receipts can be downloaded from your order history found on “My Page.”

▪︎ Guest Purchases
Invoices can only be downloaded from the provided URL included in the shipment email notification.
If you require a receipt, please contact us using the provided inquiry form.

QWhen will my order be delivered?: All orders are processed the next day. Orders are typically shipped within seven days of confirmation. The logistics and customer service are closed on weekends including the new year holidays.

QCan you combine multiple different orders when shipping?: We cannot combine separate orders.

QCan I change the payment method after the payment has been confirmed?: Credit cards may be used for "cash on delivery” option services.

QI want to know the release dates of products.: Because the release date can easily changed, we refrain from disclosing them. However, release date announcements are made via our official Instagram when confirmed.