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  • 2024.2.9

    Announcement, introduction of deferred payment service (Paidy)

    The DESCENDANT ONLINE STORE will abolish the cash-on-delivery payments option starting 12:00 PM 2/13/2024 and introduce a new deferred payment service, Paidy.
    To use this service, a credit card and or pre-registration will not be required, just a valid mobile number and email address.
    In addition to convenience store payments, bank wire transfers or direct deposits from your banking account will be accepted.

    Please follow the provided link for further details regarding Paidy.
  • 2024.1.15

    Apologies for a possible product defect and request for a recall inspection.

    Thank you very much for your continued patronage.
    We have recently discovered that some of the products listed below may be missing a woven label intended to be on the left chest.
    If the product in your possession is found to be defective, we repair the item by attaching the missing woven label.

    [Product detail]
    Style Number: 232ATDS-JKM02
    Product URL: https://www.descendant.jp/products/232atds-jkm02

    [How to return the item]
    We apologize for this inconvenience. Please return the item using the “cash on delivery” service option. We will make the necessary repairs and return the item to you.
    *This service is limited to returns from within Japan.

    [Return Address]
    Ship to: GONZO Co., Ltd.
    Address: 5-3-10 Minami-Aoyama, FROM-1st Bldg. #305
    Minato-ku, Tokyo 107-0062
    *The item's used or unused status will not determine its repairability.
    *Please note that we cannot accept refunds.

    We sincerely apologize for the inconvenience this may have caused.
    We will strive to strengthen our quality control to prevent similar incidents from reoccurring in the future.
    Thank you for your understanding and cooperation.
    Best regards,

    GONZO Co., Ltd.
    DESCENDANT department
  • 2023.9.15

    Notification of paperless packing list

    DESCENDANT ONLINE STORE will make the switch to paperless packing lists. Due to this change, a printed packing list will no longer be included within shipments. If a physical packing list is required please download this from the URL attached to the email shipping notification.